Delete your account
Last updated : October 11, 2026
This page explains how to delete your Fofo Express (shop app) or Fofo Livreur (courier app) account, and what happens to your data.
From the app
Shop: open the Shop tab, tap “Delete my account” and confirm with your PIN. Only the shop owner can delete it.
Courier: open the Profile tab, tap “Delete my account” and confirm with your PIN.
Deletion is refused while a delivery is in progress or, for a shop, while fees remain due.
Without the app
Write to [email protected] from your account’s email address, or give the account’s phone number, with the subject “Account deletion”. We check that the request comes from the account holder before deleting the account.
Deleted data
Your last name, first name, email address, PIN and connected devices are erased. Your phone number is released and can be used for a new sign-up.
Mobile money payout numbers are deleted. For couriers, the emergency contact is deleted too.
You are signed out of all your devices.
Retained data
The history of deliveries, payments and payouts is kept to meet our accounting and legal obligations and to handle any dispute.
Supporting documents provided by couriers at sign-up are kept for the applicable legal period.
For any question, see the privacy policy or write to us.