Privacy policy

Data processed

Shop and courier accounts: phone number, last and first name, email address if you add one, shop details, pickup addresses, mobile money payout numbers.

Couriers: supporting documents (ID, licence, registration, photos), vehicle, and locations while online and during jobs.

Recipients: name, phone number and delivery location provided by the shop or entered by the customer through their link.

Deliveries and payments: statuses, proof of handover (time, location, code, photo), wallet movements and mobile money operations.

Devices: notification token, device model and sign-in dates, to send notifications and list signed-in devices.

Why we use it

To carry out deliveries: matching with a courier, navigation, tracking and proof of handover.

To handle money: collections, pay-ins, withdrawals and reconciliation with the payment aggregator.

To secure accounts and operations: sign-in codes, PIN, fraud prevention, disputes and alerts.

To keep you informed: WhatsApp messages, notifications and emails about your deliveries and account.

Who it is shared with

Between users, only as needed for the delivery: the courier sees the recipient’s address and first name, the shop sees the courier’s position during the job.

With our technical providers: hosting, file storage, WhatsApp and email delivery, notifications, maps and the mobile money aggregator. They act only on our instructions.

Courier documents are encrypted and only viewed by the team in charge of approvals.

Retention

Data is kept for as long as the service requires, then for the period imposed by legal obligations, including accounting rules for financial operations.

Your rights

Under the Digital Code of the Republic of Benin, you can ask to access, correct or delete your data, and object to some processing. Contact the team from the Help page. You can also refer to the personal data protection authority (APDP).